Frequently Asked Questions
Everything you need to know about your REFY experience.
How can I track my REFY order?
Once your order has shipped, you will receive an email containing a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or used.
Are REFY products vegan and cruelty-free?
Yes, we are proud to be 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.
Do you ship internationally?
We currently ship to a wide range of countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I choose the right shade for my skin tone?
Each product page features a detailed shade guide and model imagery. If you need further assistance, our customer care team is available to provide personalized shade-matching advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.